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    Free Domestic Shipping for All Orders over $50!

    What does Mussen mean?

    Mussen is a German word meaning must! Must have, must do- it'a must!

    Mussen Boutique is inspired by on those moments we have shopping when we see that perfect piece and just fall in love! We must have it!

     

    Where is Mussen Boutique located?

    In the heart of Australia’s Capital- Canberra! Because amongst those politicians you will find some serious fashion loving babes!

     

    Where does your clothing come from?
    All of our brands are sourced within Australia and are a mix of Australian and Internationally made clothing.  For further details see below.

     

    Australia made/designed? #supportlocal

    These amazing brands are both Australia Made and designed (hell yeah!)

    • Nookie
    • Shanghai Suzy
    • Wink Jewellery
    • Mussen Candles
    • Kester Black

    These fab labels are 100% Australian Designed (Up coming #badass businesses!)

    • 3rd Love The Label
    • Quay Eyewear
    • We Are Found Active
    • Runaway Apparel
    • White Closet

     

    Vegan?

    The following brands are vegan (woohoo!)

    • Shanghai Suzy
    • Mussen Candles
    • Kester Black

     

    Delivery 

    I just can't wait to receive my order, can I watch it coming!?

    When your order is shipped you will be provided with a tracking number* for your order via email.  Please note this email is sent when your order is shipped and is not delivered as soon as the order is placed.

    If you have not received a tracking number 72 hours after placing your order or your tracking number is not working please contact us at customercare@mussen.com.au.

    *Tracking may not be available for all international orders.  If we are unable to provide a tracking number for your international order you will still receive notification when your order ships. 

    When will I receive my order?

    All orders received by our team are processed within business hours Mon to Fri within 48hrs.  All shipping is sent via Australia Post.

    Shipping times

    Standard - 2 to 7 business days

    Express - 1 to 3 business days

    International - 10 to 15 business days*

    For Bandage Dress orders

    The Mussen Boutique Bandage collection is shipped directly from our manufacturer and slightly longer processing times may occur.  Please allow between 5 to 10 business days for delay of bandage dress styles.

     

    *Please note. International shipping to certain areas such as Germany and Netherlands have extended shipping times. If your item is expected to take a longer period for delivery you will be notified when the item is shipped. 

    Costs of import duties/taxes will not be paid for by Mussen.

    • We do not accept responsibility for delays in delivery due to unforeseen circumstances or delays in customs clearance procedures.

     

    How do I receive free shipping?

    Simply spend $80 or more per transaction to automatically receive free domestic shipping!  Or sign up to mussen.com for notifications for free shipping special deals!

    Can I change the address on my order?

    Unfortunately, the shipping address cannot be changed once an order has been submitted :(

    Can you arrange special shipping options?

    If you would like a different shipping method to be used rather than then ones listed below, such as Platinum Over Night Express please contact customercare@mussen.com.au.  Additional charges may apply for upgraded shipping options and are subject to availability.

    Where is my order coming from?

    All orders are shipped from Canberra, Australia.  Exceptions may apply to selected Mussen Boutique Bandage Dress styles which ship direct from the manufacturer.

    Nitty Gritty

    Mussen Boutique does not accept any responsibility for lost or missing items once they have been registered as delivered by Australia Post.  

    Mussen is not responsible for any duties or taxes payable at customs.

    If a parcel is returned to Mussen as undeliverable we will apply an extra postage charge to re-send your order to the correct delivery address.

    Return postage costs are not covered by Mussen.

    If you have any questions about shipping & handling or would like to make special arrangements please contact us at customercare@mussen.com.au.

    ** Please note shipping times may be slower during holiday periods.  


    Have a another question? We're here to help you, contact us at customercare@mussen.com.au.